Frequently Asked Questions

Yes, 100%. The United Kingdom and Kenya use identical electrical standards: 220V - 240V at 50Hz with standard British 3-pin fused plugs (Type G). You do not need any power step-down converters, transformers, or special adapters. Just plug directly into your Kenyan wall socket.

When you click "Order via WhatsApp" on any product, you can request a live video demonstration. Our technician in the Nairobi warehouse will power on the machine, show the internal condition, demonstrate the cooling (for fridges) or spin cycle (for washers), and walk you through every cosmetic detail before any payment is made.

In Nairobi, Kiambu, and immediate environs, we offer white-glove doorstep delivery within 2 to 6 hours. For upcountry clients (Mombasa, Nakuru, Eldoret, Kisumu, etc.), we securely crate the appliance and dispatch it via trusted registered couriers (e.g. Fargo, Speedaf, Wells Fargo) with real-time waybill tracking.

Prices on our catalog are listed in Kenya Shillings (KSh). We accept convenient local payments via M-Pesa Paybill / Buy Goods, direct bank transfers (RTGS / Pesalink), or verified cash on delivery within Nairobi and environs. For diaspora clients or customers holding foreign currency accounts, we can also accommodate payments in British Pounds (GBP) or USD based on the prevailing bank exchange rate.

Yes! We pack new 40ft containers in London on a regular schedule. If you are looking for a specific model (such as a 110cm Falcon Range Cooker, Miele washing machine, or Herman Miller executive chairs), message us on WhatsApp and our London logistics team will look for one during the next sourcing run.